Terms and Conditions of the Carolina Biosystems E-shop

of Carolina Biosystems, s.r.o.,
with its registered office at Drnovská 1112/60, 161 00 Prague 6, Czech Republic,
Company ID No.: 28177002, VAT ID No.: CZ28177002,
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 130814,
e-mail: info@carolinabiosystems.com, telephone: +420 226 203 532,
for the sale of goods through the online store located at
https://www.carolinabiosystems.cz.

1. Introductory Provisions

1.1. These Terms and Conditions govern the rights and obligations of Carolina Biosystems, s.r.o., as the seller, and customers as buyers, arising in connection with the sale of goods through the online store at https://www.carolinabiosystems.cz, or in connection with orders placed by e-mail.

1.2. The Seller specializes primarily in the sale of laboratory reagents, chemicals, consumables, diagnostic and research products, instruments and related laboratory equipment. The offered products are intended primarily for laboratory, research, diagnostic, professional and expert use.

1.3. The Buyer may be either a consumer or an entrepreneur.

1.4. A consumer is a natural person who, outside the scope of their business activity or independent professional activity, enters into a contract with the Seller or otherwise deals with the Seller.

1.5. An entrepreneur is a person who enters into a contract in connection with their own business, manufacturing or similar activity, in the course of independent professional activity, or a person acting on behalf of or for the account of an entrepreneur.

1.6. The provisions of these Terms and Conditions apply to the extent that they are not replaced by an individual written agreement between the Seller and the Buyer. Individual arrangements take precedence over these Terms and Conditions.

1.7. These Terms and Conditions are drawn up in Czech. For language versions of the e-shop, the Terms and Conditions may be translated into other languages. In the event of any discrepancy between the Czech version and a translation, the Czech version shall prevail, unless the Seller and the Buyer expressly agree otherwise.

2. Seller Details and Contact

2.1. The Seller is:

Carolina Biosystems, s.r.o.
Drnovská 1112/60
161 00 Prague 6
Czech Republic
Company ID No.: 28177002
VAT ID No.: CZ28177002
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 130814

2.2. Contact details of the Seller:

E-mail: info@carolinabiosystems.com
Telephone: +420 226 203 532
Website: https://www.carolinabiosystems.cz

2.3. Orders may be placed through the e-shop or by e-mail. Telephone contact is used primarily for customer support, expert enquiries and communication with customers; purchase contracts are not concluded by telephone unless expressly agreed otherwise in a specific case.

3. Goods and Their Professional Nature

3.1. The Seller offers primarily laboratory products, reagents, chemicals, enzymes, kits, consumables, instruments and other products intended for professional use.

3.2. Most of the offered products are intended for research use only, i.e. as Research Use Only (RUO) products. Unless expressly stated otherwise for a specific product, RUO products are not intended for diagnostic, therapeutic, preventive or other clinical use in humans or animals.

3.3. Some products may be intended as IVD or otherwise regulated diagnostic products. Such intended use is stated for the specific product, in its documentation, on the packaging or in the manufacturer’s documentation.

3.4. Before ordering a product, the Buyer is obliged to familiarize themselves with its intended use, specifications, storage conditions, safety instructions and any limitations of use.

3.5. The Buyer is obliged to use the products solely in accordance with their intended purpose, the manufacturer’s instructions, technical documentation, safety data sheets, applicable legal regulations and the rules of good professional laboratory practice.

3.6. The Seller shall not be liable for any damage caused by incorrect use of a product, use contrary to its intended purpose, improper storage, failure to follow the manufacturer’s instructions, use after expiry, or use by a person without appropriate professional competence.

3.7. Some products may be chemical substances, mixtures or products requiring special handling. The Buyer is responsible for handling them safely, professionally and in accordance with applicable legal regulations.

3.8. The Seller reserves the right to refuse an order if it has reasonable doubts that the Buyer is able to ensure the professional, safe or legally permissible use of the ordered product.

4. Product Information, Availability and Documentation

4.1. Product information provided on the e-shop is based primarily on information from manufacturers, suppliers or the technical documentation of the products. The Seller strives to ensure that such information is correct and up to date; however, laboratory products may be subject to changes in specifications, catalogue numbers, packaging, batches, labels, availability or documentation by the manufacturers.

4.2. Photographs and images of products shown on the e-shop are illustrative and may not exactly correspond to the current appearance of the delivered product, its packaging, label or accessories. The product name, catalogue number, product specification and confirmed order are decisive.

4.3. Information on product availability is indicative. For some products, availability depends on the current offer of the manufacturer, batch availability, production cycle, import conditions, transport options, temperature regime or other circumstances beyond the Seller’s direct control.

4.4. The Seller reserves the right to verify the availability of a product with the manufacturer or supplier before confirming an order. If the product is not available, or if its specification, price, packaging, catalogue number, delivery time or delivery conditions have changed, the Seller will inform the Buyer and propose further steps.

4.5. Certificates of Analysis (CoA), Safety Data Sheets (SDS), instructions, manuals, declarations of conformity or other technical documentation are available for the relevant products for download, or are provided upon request if available to the Seller or if the Seller is able to obtain them from the manufacturer or supplier.

4.6. The Buyer acknowledges that some documentation may be available only in the manufacturer’s language, typically English.

5. Customer Account and Purchase Without Registration

5.1. The Buyer may purchase on the e-shop with or without registration, if the current settings of the e-shop allow this.

5.2. When registering or placing an order, the Buyer is obliged to provide correct, complete and up-to-date information. The Seller shall not be liable for any damage, delay or impossibility of delivery caused by incorrect or incomplete information provided by the Buyer.

5.3. Access to the customer account is protected by login credentials. The Buyer is obliged to protect their login credentials against misuse and not to disclose them to third parties.

5.4. The Seller is entitled to cancel or restrict the use of a customer account, in particular if the Buyer breaches these Terms and Conditions, provides false information, misuses the customer account or does not use it for an extended period of time.

5.5. The Seller does not guarantee uninterrupted availability of the customer account or the e-shop, in particular due to necessary maintenance, technical downtime, updates or interventions by third parties ensuring the technical operation of the e-shop.

6. Order and Conclusion of the Purchase Contract

6.1. The Buyer may order goods through the e-shop or by e-mail at info@carolinabiosystems.com.

6.2. The presentation of goods on the e-shop is informative and does not constitute a binding proposal by the Seller to conclude a purchase contract. The Seller is not obliged to conclude a purchase contract, in particular if the product is unavailable, if the price, specification or delivery conditions have changed, or if there are other reasons preventing proper delivery.

6.3. The Buyer’s order constitutes a proposal to conclude a purchase contract.

6.4. The purchase contract is concluded only upon confirmation of the order by the Seller. Any automatic confirmation of receipt of an order generated by the e-shop, if sent, serves only as information that the order has been technically received and does not in itself necessarily constitute the conclusion of a purchase contract.

6.5. Before confirming an order, the Seller is entitled to verify, in particular, the availability of the goods, price, delivery time, transport conditions, temperature regime, possibility of delivery to the requested destination, and the legitimacy or suitability of delivery with regard to the nature of the goods.

6.6. The Seller may contact the Buyer in order to clarify the order, verify data, confirm a suitable method of transport, verify the professional use of the product or agree on individual delivery conditions.

6.7. Before submitting the order, the Buyer is obliged to check its content, in particular the ordered goods, quantity, billing and delivery details, contact details and the selected or confirmed payment method.

6.8. The order, its confirmation and related communication are conducted in the language of the relevant language version of the e-shop, or in another language agreed between the Seller and the Buyer.

7. Prices and Payment Terms

7.1. Prices of goods on the e-shop are normally displayed excluding VAT, unless stated otherwise. Value added tax will be added at the statutory rate if applicable to the given supply.

7.2. For consumers, the total price including VAT and all known charges, or the method of calculating it if it cannot be determined in advance, must be clear before the binding order is submitted.

7.3. The price of transport, packaging, special handling, refrigerated or frozen transport, dry ice transport, installation, training or other related services may be determined separately according to the nature of the goods, destination, transport conditions and individual agreement with the Buyer.

7.4. The purchase price and any related costs may be paid in particular by the following methods:
a) online payment card,
b) Apple Pay or Google Pay, if these methods are available,
c) bank transfer,
d) on the basis of an invoice with a due date.

7.5. The Seller reserves the right to determine or limit the available payment methods depending on the type of goods, order value, customer, country of delivery or other relevant circumstances.

7.6. For new customers, custom-made goods, goods ordered to specification, high-value goods, goods with limited availability or goods requiring a special transport regime, the Seller may require advance payment or a deposit.

7.7. If the purchase price is paid by bank transfer, the Buyer is obliged to state the correct variable symbol or other payment identification. The Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s account.

7.8. The invoice is delivered to the Buyer together with the goods and/or electronically to the e-mail address provided in the order.

8. Order Cancellation

8.1. The Buyer may request cancellation of the order until it is confirmed by the Seller.

8.2. After confirmation of the order, the order may be cancelled only by agreement with the Seller.

8.3. The Seller is not obliged to accept a request to cancel a confirmed order, in particular if the goods have already been ordered from the manufacturer or supplier, reserved for the Buyer, production, modification, completion or preparation for dispatch has begun, special transport has been arranged, or if the goods have been manufactured or modified according to the Buyer’s requirements.

8.4. If the Seller and the Buyer agree to cancel a confirmed order, they may also agree on reimbursement of the reasonably incurred costs that the Seller has incurred in connection with the order, in particular costs of ordering the goods from the manufacturer, supplier cancellation fees, transport, special handling, customs or administrative costs.

9. Delivery of Goods and Transport

9.1. The method of transport is determined by the Seller according to the nature of the goods, their storage and transport conditions, temperature regime, manufacturer’s requirements, availability of transport services and place of delivery.

9.2. The Buyer acknowledges that, for laboratory products, it is not always possible to choose a specific carrier. Some products require refrigerated transport, dry ice transport, controlled-temperature transport, special handling or another specific method of delivery.

9.3. The Seller is entitled to divide an order into several shipments if appropriate or necessary with regard to product availability, storage conditions, temperature regime, transport requirements or other operational reasons.

9.4. Delivery times stated on the e-shop or in communication with the Buyer are indicative unless expressly confirmed by the Seller as binding.

9.5. The Buyer is obliged to ensure acceptance of the shipment at the agreed or announced time, especially in the case of refrigerated, frozen, temperature-sensitive goods or goods transported on dry ice.

9.6. If the Buyer fails to accept the shipment on time, fails to provide the necessary cooperation, provides an incorrect delivery address or otherwise causes a delay in delivery, the Buyer shall be liable for any damage, deterioration or loss of usability of the goods caused thereby.

9.7. Upon receipt of the shipment, the Buyer is obliged to check the integrity of the transport packaging and any obvious signs of damage, leakage, thawing, breach of the temperature regime or other transport defects. The Buyer is obliged to report any obvious damage to the shipment to the carrier upon receipt and also to the Seller without undue delay.

9.8. If the nature of the shipment requires immediate storage, the Buyer is obliged to store the goods without undue delay after receipt in accordance with the storage conditions stated on the packaging, in the manufacturer’s documentation or in the information provided by the Seller.

10. Transfer of Ownership and Risk of Damage

10.1. The Buyer acquires ownership of the goods upon full payment of the purchase price, unless the parties agree otherwise.

10.2. The risk of damage to the goods passes to the Buyer upon receipt of the goods.

10.3. If the Buyer is an entrepreneur and the Seller hands over the goods to a carrier for transport to the Buyer, the risk of damage may pass to the Buyer upon handover of the goods to the first carrier, if this follows from an individual agreement or the applicable legal regulations.

10.4. In the case of a consumer, the risk of damage to the goods passes upon receipt of the goods by the consumer, unless the consumer has designated a carrier that was not offered by the Seller.

11. Specific Conditions for Temperature-Sensitive, Custom-Made and Professional Products

11.1. Some products sold by the Seller are sensitive to temperature, time, light, contamination, humidity, storage method or handling.

11.2. The Buyer acknowledges that incorrect handling, improper storage, delay in acceptance, breach of packaging, opening of a vial, tube, bottle or other primary packaging, contamination, thawing or repeated freezing may result in irreversible deterioration of the product.

11.3. The Buyer is obliged to comply with the storage and handling conditions specified by the manufacturer or the Seller. If the Buyer fails to do so, a complaint due to reduced quality, loss of functionality or deterioration of the product may not be accepted.

11.4. Products delivered in a refrigerated, frozen or other special regime must be stored immediately after receipt under the appropriate conditions.

11.5. For goods manufactured to order, modified according to the Buyer’s requirements, individually ordered from the manufacturer or reserved for a specific Buyer, the possibilities of order cancellation, return or exchange may be limited.

12. Instruments, Installation and Training

12.1. Some instruments, devices or technological units may require professional installation, commissioning, validation, calibration, user training or fulfilment of other technical conditions.

12.2. If a specific product is stated or agreed to require installation or training, the Buyer is obliged to provide the necessary cooperation to the Seller or a person authorized by the Seller.

12.3. The Buyer is obliged in particular to ensure a suitable installation site, appropriate technical conditions, access to the electrical network, connection to other utilities, working space, safety conditions and the presence of a responsible person, if required for installation or training.

12.4. If the Buyer fails to ensure the necessary conditions for installation, the installation date may be changed and the Seller may require reimbursement of reasonably incurred costs.

12.5. Unprofessional installation, intervention by an unauthorized person, use contrary to the instructions or operation under unsuitable conditions may affect liability for defects, warranty or the possibility of making a complaint.

13. Withdrawal from the Contract by a Consumer

13.1. If the Buyer is a consumer and the contract was concluded through the e-shop or by another means of distance communication, the consumer generally has the right to withdraw from the contract within 14 days, unless one of the statutory exceptions applies.

13.2. The withdrawal period is generally 14 days from the date on which the consumer, or a person designated by the consumer other than the carrier, takes over the goods. If the contract concerns several types of goods or delivery in several parts, the period runs from the date of receipt of the last delivery.

13.3. The consumer acknowledges that, due to the nature of the Seller’s product range, a statutory exception to the right of withdrawal may apply to some products. This may include in particular:
a) goods manufactured or modified according to the consumer’s requirements or for the consumer personally,
b) goods that are liable to deteriorate rapidly or have a short shelf life,
c) goods which, after delivery, have been inseparably mixed with other goods due to their nature,
d) goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene, health, safety or contamination reasons,
e) goods for which it would not be possible, upon return, to ensure preservation of the required temperature regime, sterility, cleanliness, integrity, stability or usability, provided that the conditions of the statutory exception are met.

13.4. For laboratory reagents, chemicals, enzymes, kits, diagnostic products, refrigerated or frozen goods, goods transported on dry ice, sterile goods, opened packages, vials, tubes, bottles or goods sensitive to contamination, the right to withdraw from the contract may be limited or excluded if permitted by law.

13.5. If the consumer withdraws from the contract in a case where no statutory exception applies, the consumer is obliged to return the goods to the Seller without undue delay, no later than 14 days after withdrawal from the contract.

13.6. The consumer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with their nature, properties and functionality. For professional laboratory products, the value of the goods may also be reduced by improper storage, breach of packaging, failure to maintain the temperature regime or contamination.

13.7. The consumer may send the withdrawal from the contract to info@carolinabiosystems.com or to the registered office address of the Seller.

13.8. In the event of a valid withdrawal from the contract, the Seller shall refund the consumer the funds received within the statutory period and in the statutory manner. The Seller is not obliged to refund the funds before the consumer hands over the goods or proves that the goods have been sent back, unless the parties agree otherwise.

13.9. The costs of returning the goods shall be borne by the consumer, unless otherwise provided by law in a specific case or unless the parties agree otherwise.

14. Withdrawal and Return of Goods by Entrepreneurs

14.1. A Buyer who is an entrepreneur does not have the right to withdraw from the contract without giving a reason under the rules applicable to consumers.

14.2. Return of goods by an entrepreneur is possible only by prior agreement with the Seller.

14.3. The Seller is not obliged to accept back in particular individually ordered goods, goods manufactured or modified to order, goods with a limited shelf life, refrigerated or frozen goods, goods transported on dry ice, opened goods, goods with damaged packaging, contaminated goods or goods for which correct storage and handling after delivery cannot be verified.

15. Rights Arising from Defective Performance and Complaints

15.1. The Buyer’s rights arising from defective performance are governed by the Civil Code and other applicable legal regulations.

15.2. The Seller is liable to the Buyer that the goods are free from defects upon receipt, in particular that they correspond to the confirmed order, product description, technical specification or manufacturer’s documentation, where relevant for the given product.

15.3. The following shall not be considered a defect in particular:
a) a change in the appearance of packaging or label that does not affect the product’s properties,
b) a difference between an illustrative image and the current appearance of the product,
c) a change in catalogue number, batch or packaging made by the manufacturer, provided that corresponding goods have been delivered,
d) a characteristic of the product resulting from its nature,
e) a defect caused by incorrect storage, handling, use, installation or maintenance by the Buyer,
f) a defect caused by use contrary to the product’s purpose, instructions, safety data sheet or professional practice,
g) deterioration caused by late acceptance of the shipment or failure to comply with storage conditions after receipt.

15.4. The Buyer is obliged to notify the Seller of any detected defect without undue delay after discovering it. In the case of obvious damage to the shipment, breach of the temperature regime or damage to the packaging, the Buyer is obliged to report this fact, if possible, immediately upon receipt.

15.5. Complaints may be submitted by e-mail to info@carolinabiosystems.com or in writing to the registered office address of the Seller.

15.6. In a complaint, the Buyer is obliged to state at least:
a) identification of the Buyer,
b) order or invoice number,
c) product name and catalogue number,
d) product batch, if relevant,
e) description of the defect,
f) date of discovering the defect,
g) photographs or other documentation of the defect, if possible,
h) information on storage and handling of the product, if relevant for assessing the complaint.

15.7. For temperature-sensitive products, the Seller may require proof that the product was stored and used in accordance with the manufacturer’s conditions after receipt.

15.8. The Buyer is obliged not to send back chemicals, biological material, opened vials, contaminated products, frozen products, products on dry ice or otherwise hazardous goods without prior agreement with the Seller. The Seller shall determine the further procedure with regard to safety, the nature of the product and legal regulations.

15.9. If the complaint is justified, the Buyer has the rights provided by law, in particular the right to removal of the defect, delivery of new goods, a reasonable discount or withdrawal from the contract, provided that the statutory conditions for the relevant claim are met.

15.10. For entrepreneurs, rights arising from defective performance may be regulated differently by individual agreement or by business practice between the parties.

16. Quality Warranty

16.1. The Seller provides a quality warranty only if it is expressly stated for a specific product, in the order confirmation, warranty certificate, manufacturer’s documentation or individual agreement.

16.2. For products with a stated shelf life, expiry date or recommended period of use, the Buyer is obliged to use the product within this period and under the conditions specified by the manufacturer.

16.3. The warranty and liability for defects do not apply to defects caused by incorrect use, improper storage, unprofessional handling, use after expiry, breach of packaging, contamination, failure to maintain the temperature regime or use contrary to the intended purpose of the product.

17. Limitation of Liability

17.1. The Seller is not liable for the results of laboratory, research, diagnostic or other professional procedures carried out by the Buyer using the delivered products, unless the goods were defective.

17.2. The Seller is not liable for damage caused by incorrect product selection by the Buyer, use outside the intended purpose, use in an unapproved procedure, unprofessional handling, incorrect interpretation of results or failure to follow instructions, protocols, safety data sheets or generally accepted professional procedures.

17.3. In relation to entrepreneurs, to the extent permitted by law, compensation for indirect damage, consequential damage, lost profit, loss of data, loss of samples, loss of experiment or damage caused by interruption of operations is excluded, unless caused intentionally or through gross negligence.

17.4. This provision does not affect consumer rights that cannot be limited or excluded under applicable legal regulations.

18. Newsletter and Commercial Communications

18.1. The Buyer may subscribe to the Seller’s newsletter or commercial communications.

18.2. If the Buyer provides their e-mail address when making a purchase and does not refuse the sending of commercial communications, the Seller may send commercial communications concerning similar products or services, if permitted by law.

18.3. The Buyer may unsubscribe from commercial communications at any time, in particular via the link in the commercial communication or by contacting the Seller at info@carolinabiosystems.com.

18.4. Details on the processing of personal data are provided in the separate Privacy Policy document.

19. Personal Data Protection and Cookies

19.1. Information on the processing of personal data of buyers and e-shop users is provided in the separate Privacy Policy document.

19.2. Information on the use of cookies and similar technologies is provided in the separate Cookie Policy document.

20. Out-of-Court Resolution of Consumer Disputes

20.1. The Czech Trade Inspection Authority is competent for the out-of-court resolution of consumer disputes arising from a purchase contract.

20.2. Contact details of the Czech Trade Inspection Authority:

Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Company ID No.: 000 20 869
website: https://www.coi.cz

20.3. The consumer may contact the Czech Trade Inspection Authority if the dispute cannot be resolved directly with the Seller.

20.4. The Seller recommends that, in the event of a problem, the Buyer first contact the Seller directly by e-mail at info@carolinabiosystems.com.

21. Supervisory Authorities

21.1. The Seller is authorized to sell goods on the basis of the relevant trade license. Supervision of compliance with trade licensing regulations is carried out by the competent trade licensing authority.

21.2. Supervision of consumer protection is carried out, within the relevant scope, by the Czech Trade Inspection Authority.

21.3. Supervision of personal data protection is carried out by the Office for Personal Data Protection.

21.4. For certain types of products, other supervisory authorities may also be competent depending on their nature, particularly in the areas of chemical substances, diagnostic devices, medical devices, occupational safety, import or handling of regulated products.

22. Final Provisions

22.1. Legal relations between the Seller and the Buyer are governed by the law of the Czech Republic.

22.2. If the Buyer is a consumer residing in another European Union Member State, this choice of law does not affect the consumer’s rights arising from mandatory provisions of the legal order that would apply in the absence of a choice of law.

22.3. If any provision of these Terms and Conditions is invalid, ineffective or apparent, this shall not affect the validity and effectiveness of the remaining provisions. The invalid or ineffective provision shall be replaced by a provision whose meaning most closely corresponds to the invalid or ineffective provision.

22.4. The Seller is entitled to amend or supplement these Terms and Conditions. The wording of the Terms and Conditions effective at the time the order is confirmed by the Seller shall apply to the purchase contract, unless the parties agree otherwise.

22.5. These Terms and Conditions are effective from 10 July 2026.

In Prague on 8 July 2026